FAQ

Before you can activate your solar system, two things need to happen.You’ll need to pass a local jurisdiction inspection and receive Permission To Operate (PTO) from your utility company. PTO is the official sign off from the utility company letting you know you may safely turn on your solar panel system. For many utility companies, this can take up to 60 days. For a more precise timeline, we encourage homeowners to speak directly with their utility provider.

Our standard installation will have conduit running along the roof and the side of your home. We will do our best to hide it when possible. If you like, you can add an attic run to your order. Attic runs are great at minimizing the appearance of unsightly electrical conduit on your roof.

We use weather resistant sealant on every project to ensure waterproof connections are made. As part of our ‘Monalee Promise,’ we offer warranties on parts (equipment), labor (workmanship), and performance. For context, most solar companies only offer guarantees on parts and labor. So, if you have any issues with your solar panels or any of your solar equipment down the road, we’ve got you covered.

We use roof material dependent attachments accompanied by large lag bolts and screws to fasten to the roof’s structural features. These attachments are reviewed by engineers to ensure they can hold the weight of panels.

Install crews typically arrive in the early morning and begin work by 8am. Your solar equipment will have already been delivered to your home one working day before, so the installation team is able to get started right away. In many cases, an installation takes about eight hours. Depending on the home’s electrical setup and whether one or more batteries need to be set up, installations can span two days or more.

Timelines for installation will vary by region and are subject to local permit and utility timelines. On average, our entire process from start to finish takes 50 days. This is still significantly shorter than if you go with a traditional solar company (their timeline is closer to 90 days). We created a guide that goes into detail about how we’re able to get our price–and timeline–down by half.