Monalee is waiving the security deposit ($100 value) on new solar projects. Promotion expires 4/1/24.

FAQ

How does Monalee work?

By removing salespeople and system designers from the process, we are able to secure the same solar panel systems at half the price compared to the top traditional solar companies in the country. We save our customers valuable time and money while providing a top-tier service every step of the way.

How do I move forward?

To get started, simply input your address and monthly energy cost here, and we will provide you with an instant quote. We will also send you a copy of the quote via email for you to reference at any point.

How is my solar system sized and designed?

Our patented AI uses millions of different data points to give you the best solar design based on your home and needs. That said, our team is always on-hand to answer any questions that might arise. When signing up with Monalee, you’ll be assigned a dedicated Customer Success Manager who will be your main point of contact throughout the process.

Do I need a battery?

If your home does not have a history of power outages, a battery is not necessary. Not sure? No problem. If you change your mind, you can always order one at a later date. Your Customer Success Manager can help you determine whether one is recommended or not.

Will my solar panels still power my house during a power outage?

Due to safety reasons, utility companies don’t allow solar to power your home during a power outage; only a back-up generator or battery can be used. If power outages are fairly common in your area, we suggest purchasing a battery to use as a backup power source.

Can I add a battery to my system later?

Yes, absolutely. You can reach out to us at any time to add a battery to your system.

Can I cancel my order?

Yes, you can cancel your order and receive a full refund anytime before your site survey is performed.

How long will it take from the time my order is placed to the installation of my system?

Timelines for installation will vary by region and are subject to local permit and utility timelines. In general, it can take anywhere from 1-6 weeks to begin installation.

Do I need to provide a utility bill?

Yes, we will ask for a recent utility bill to confirm account information, such as your name, account number, service address, rate plan, and meter number. Once this is submitted, we move forward with completing your design and submitting it to your utility company to fully activate the system.

Will I obtain tax credits and other incentives?

Purchasing your system may entitle you to state and federal tax credits and other incentives offered by local utilities, often in the form of a rebate. Rebates can usually be claimed at or after purchase, while tax credits are typically claimed when filing income taxes. We encourage you to consult with a tax advisor regarding any tax credits for which you may be eligible.

What if I have more questions or want to talk to someone?

Please use our live chat option and we will respond within 24 hours.

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Through machine learning, we can provide the lowest and most accurate price without speaking to a single salesperson. No bait and switch like other companies.

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